Returns

At Earth Spirit Stones, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Return Window

You may return your jewelry within 30 days of the purchase date for a full refund or exchange.

Eligibility

To be eligible for a return:

  • Items must be in their original, unworn condition.

  • All tags, boxes, and packaging must be included.

  • Customized or personalized items are non-returnable.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at [customer service email or phone number] to initiate your return. Please include your order number and reason for the return.

  2. Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions.

  3. Pack the Item: Carefully pack the item in its original packaging to prevent damage during transit. Include the RA number inside the package.

Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or an error was made in the order.

  • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions or concerns regarding our return policy, please reach out to us.